GENERAL TERMS & CONDITIONS
GENERAL TERMS AND CONDITIONS
The web site www.amendi.com and its sub-domains as well as the online shop found on this web site (the “Online Shop”) are run by Amendi Trademark AB, a legal entity incorporated in Sweden with company registration number 559190-7158, Rörviksgatan 21, SE-421 65 Västra Frölunda (below referred to as “AMENDI”). With the denominations “we”, “our”, and “us” are meant AMENDI.
If you are below 18 years of age you need permission from your legal guardian to place an order in the Online Shop. By using the Online Shop and/or placing an order, you accept these general terms and conditions (the “General Terms and Conditions”).
AMENDI reserves the right to – from time to time – amend these General Terms and Conditions.
Contact details:
Name: Amendi Trademark AB
Company Organization No: 559190-7158
Postal address: Rörviksgatan 21, 421 65 Västra Frölunda
Return address: Amendi Trademark AB, c/o Korallen AB, Ålandsgatan 10, 50441 Borås, Sweden
Email adress: customercare@amendi.com
Telephone no: +46 31 350 50 00
ORDERING AND ACCEPTANCE OF PURCHASES
Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. AMENDI does not guarantee that all items included in the Online Shop are in stock at the time of your ordering meaning that items in your shopping basket are not reserved and therefore may no longer be available once you place your order. In the event that an item is unavailable, we will contact you as soon as possible using the e-mail address that you provided when the order was placed. After submitting your order in the Online Shop, we will send you an order summary to the email address that you provided to us during checkout.
The order summary contains your order number, details of the item that you have ordered and delivery particulars. Please note that the order summary is not an acceptance of the order but a mere acknowledgement that we have received your order. Once the order has been processed and we see that the items that you have ordered is available and that all other information that you have provided is complete, we will send a confirmation of your purchase to the e-mail address that you have provided to us at the time of your placing of the order. The confirmation of your purchase contains shipping information with tracking details. Make sure to submit the correct billing and shipping address to avoid delivery delays. We do not accept delivery to post office boxes. We reserve the right to – in our total discretion – not accept your order.
PRICES
General information
We reserve the right to change the prices of the items sold in the Online Shop at any time and without any notice.
Change in price will of course not apply for items already purchased by you. AMENDI reserves the right to cancel any order prior to dispatch should we find that the price is incorrect.
In such a case we will notify you using the email address that you have provided during checkout. If we are unable to contact you, your order will be automatically cancelled. If you have been charged the wrong amount in the Online Shop, AMENDI will give you the option of placing a new order with the correct price or canceling your order.
Periodic sales and/or campaign offers are valid – unless otherwise stated – as long as the items are available in stock and/or until the end date of the periodic sale and/or the campaign offer is reached under the terms specified in each offer/campaign.
European Union (EU)
All prices shown in the Online Shop include applicable Value Added Tax (VAT), but exclude delivery charges (see information on delivery charges below).
We offer payment through Adyen (www.adyen.com) that offers a range of different payment methods.
AMENDI reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data that you have provided correlates with the address data of the credit or debit card. AMENDI may refuse orders depending on the result of these controls. In light of the above, it is advisable to make sure that you have sufficient funds on your credit or debit card before you place your order. Credit card companies may block foreign online purchases for security reasons why you need to contact your credit card company and ask them to remove such blocks if applicable.
DELIVERY
AMENDI aim to always deliver your purchased items as quickly as possible. If the items that you have ordered are available in stock, the delivery time is normally 2-5 business days from the time that you receive a confirmation of your purchase. The delivery time is calculated from the time you receive the confirmation of the purchase until the purchased item is available for you to pick-up at your nearest service point. If the item that you have purchased is not available in stock or delays are caused due to other circumstances, delivery times may be longer.
Delivery time might be longer during periods of sales and public holidays. AMENDI is not responsible for any delays caused by customs clearance processes.
Even though AMENDI aims to deliver the items that you have purchased within the communicated time frame, delivery may take longer.
For Swedish customers, packages are sent out with DHL AB and you will get a text message or notification via regular mail when your package is ready for collection at your local DHL service point. For customers outside Sweden, packages are sent with UPS. UPS usually delivers between 8:00 -18:00 (working hours) on business days.
AMENDI insures each package during the time it is in transit until it is delivered to you. If your package is lost you need to contact us as soon as possible so that we can initiate an investigation with our delivery service partner. The investigation takes up to ten (10) business days and we will be in contact via e-mail once the investigation is finished.
UNCLAIMED PARCELS
If you do not pick up your purchased item at the applicable service point, AMENDI will charge you for the actual costs for freight charges and return freight charges. You do not have to pay the shipping costs for unclaimed items if you have given us notice of the cancellation of your contractual declaration by the time of the delivery of the items. The relevant time is the time of dispatch of your cancellation notice.
CANCELLATION
If you are a consumer and if you order a product in the Online Shop for a purpose that can be attributed neither to your business nor to your independent professional activity, you are entitled to the legal right of cancellation described below:
CANCELLATION INSTRUCTIONS
Right of Cancellation
You have the right, within fourteen (14) days and without giving reasons, to cancel this agreement.
The cancellation period lasts fourteen (14) days starting with the date on which you or a third party designated by you, who is not the carrier, takes possession of the product or, in the case of a collective order of several products, of the last product.
You can exercise your right to cancellation in respect to the purchase cancellation immediately after the purchase and need not first wait for the delivery of the purchased items.
In order to exercise your right of cancellation, you must inform us, House of Amendi AB, Rörviksgatan 21, SE-421 65, Västra Frölunda, Sweden, tel. +46 (0) 31 350 5000, e-mail: customercare@amendi.com by means of a clear declaration (e.g. a letter sent by post or e-mail), of your decision to cancel your agreement. In order to conform to the cancellation period, it is sufficient that you send the notice of exercise of the right of cancellation before the cancellation period has expired.
Consequences of Cancellation
If you cancel this agreement, we must refund to you all payments that we have received from you, including shipping costs (with the exception of additional costs arising because you chose another form of delivery from the standard, least expensive delivery method offered by us), promptly and at the latest within fourteen (14) days of the date on which we receive the notice of your cancellation of this agreement. If, however, you only cancel/return one part of your order, AMENDI will not refund any shipping and handling charges, as the same costs accrue regardless of the number of ordered items. For this refund, we use the same means of payment that you used for the original transaction unless otherwise explicitly agreed upon with you; in no case will any charges accrue for you due to this refund. AMENDI can deny the refund until we have received the products again or until you have produced evidence that you have sent the products back, whichever occurs first.
You must send or hand over the products to us at your own cost promptly and in any case at the latest within fourteen (14) days from the date on which you inform us of the cancellation of this agreement. The deadline shall be deemed to have been met if you send off the products before the period of fourteen (14) days has expired. We ask that you fill out the return form contained in your delivery and indicate which item you would like to return. If you have misplaced your return form, please contact us by e-mail at customercare@amendi.com. If possible, AMENDI kindly asks that you send back all purchased items in their original packaging, although this is not a requirement for the return on your part. Please note that, for items produced in limited editions, the packaging represents an essential aspect of the item.
Please return your item to:
Amendi Trademark AB c/o Korallen AB Ålandsgatan 10 50441 Borås Sweden
You must only pay for a loss in value of the products if this loss in value is attributable to handling on your part other than what is necessary to ascertain the quality, features and functioning of the products.
FAULTY ITEMS
In the event of a faulty item, please contact AMENDI as soon as possible after you noticed that the item that you have purchased from the Online Shop is faulty, on telephone number +46 (0) 31 350 50 00 by e-mail customercare@amendi.com.
If you, after contacting AMENDI and are asked to return the item, please send it to AMENDI on the following address;
Amendi Trademark AB c/o Korallen AB Ålandsgatan 10 50441 Borås Sweden
When AMENDI has received the in your view faulty item, AMENDI will decide on whether or not the item is faulty. In the event of the item being faulty, AMENDI will, as soon as possible and no later than thirty (30) days from the date of AMENDI receipt of the item, either repair the item, send you a new faultless item or give you a refund of what you have paid, including freight and delivery charges. If the item is faulty, AMENDI will compensate you for any return freight and delivery charges. If AMENDI cannot repair the item or send you a new, fault-free item, you are entitled to the legal warranty rights.
INVALIDITY
Should any provision of these General Terms and Conditions or part thereof be void or invalid, the other provisions of these General Terms and Conditions shall remain in force and the provision may be amended to the extent such invalidity materially affects the rights or obligations of you or AMENDI under these General Terms and Conditions.
FORCE MAJEURE
In case of force majeure (e.g. war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events) the contract between you and AMENDI can be partially or fully terminated by AMENDI.
GOVERNING LAW
These General Terms and Conditions are governed by Swedish law, without regard to its conflict of law provisions. If the order of the product takes place for a purpose that is attributed neither to the commercial nor to the independent professional activity of the purchaser.
Contact our Customer Care Support if you are dissatisfied with the items that you have purchased from the online shop. If you cannot come to a solution with our sales support that you are pleased with, you can turn to your local Board for Consumer Disputes (in Sweden, The Sweden National Board for Consumer Disputes, address: The National Board for Consumer Disputes, P.O. Box 174, SE-101 23 Stockholm, Sweden) or to the European Commission’s online dispute resolution platform: http://ec.europa.eu/odr. We do not undertake to participate in alternative dispute resolution procedures, but will take a final position on this matter when applicable.
